Most Central Coast homeowners protect their home from fire and theft. But very few have any protection against one of the most common and costly causes of property damage — water leaks.
A burst flexi hose, a slow drip behind a wall or a failed fitting while you’re away can cause tens of thousands of dollars in damage before you even know it’s happening. Water spreads fast. It soaks into walls, floors, carpets and cabinetry — often long before any visible sign appears.
Leak SmartShield™ by Caroma changes that. It’s a smart water protection system that monitors your home’s plumbing 24 hours a day, 7 days a week — alerting you to potential leaks in real time and, in serious cases, automatically shutting off your water supply to prevent further damage.
Thoroughgood Professional Plumbing is proud to be one of the first accredited Leak SmartShield™ installers on the Central Coast — giving local homeowners access to this technology before the broader market catches up.
What Is Leak SmartShield™?
Leak SmartShield™ is a smart water protection system developed by Caroma — Australia’s most trusted name in water innovation — in partnership with Phyn, a global leader in intelligent water technology.
At the heart of the system is the Phyn Protect smart valve, installed directly onto your home’s main water line. From this single point, the system monitors your entire plumbing network — every tap, toilet, appliance and pipe — continuously measuring water flow, pressure and temperature.
Smart AI technology analyses this data 24/7, learning what normal water usage looks like in your home. When something unusual is detected, it acts.
Backed by Caroma — leaders in water innovation and sustainability for more than 80 years — Leak SmartShield™ is a product you can trust.
Monitor. Detect. Protect.
Leak SmartShield™ works across three stages:
① Monitor
The Phyn Protect smart valve is installed on your main water line and continuously tracks flow, pressure and temperature across your entire plumbing system around the clock.
② Detect
Smart AI technology runs in the background 24/7, identifying unusual changes that could indicate a leak — even slow, hidden leaks behind walls, under floors or within fixtures — long before visible damage appears.
③ Protect
When a significant leak is detected, Leak SmartShield™ sends an immediate alert to your smartphone. Depending on your settings, it can also automatically shut off your water supply to prevent further damage — even if you’re not home.
Who Is Leak SmartShield™ For?
Smart water protection is valuable for a wide range of Central Coast property owners:
- Homeowners — protect your most valuable asset from one of the most common causes of insurance claims
- Investment property owners — monitor remotely and receive leak alerts without relying on tenants to notice
- Holiday home owners — Central Coast holiday homes can sit empty for weeks; a burst pipe during that time can be devastating
- Strata buildings — monitor whole-of-building water usage and catch issues before they affect multiple units
- Property managers — reduce reactive maintenance and protect your clients’ properties proactively
- Builders and developers — offer Leak SmartShield™ as a premium inclusion in new builds and renovations
Requirements: Wi-Fi connection and power outlet at the installation location. Your accredited installer will assess suitability during the property consultation.
Key Features
Whole-Home Protection
Installed on your main water line, Leak SmartShield™ monitors every plumbing outlet throughout your entire property from a single device.
Automatic Water Shut-Off
In the event of abnormally high water flow, the system can automatically isolate your water supply — stopping damage in its tracks, even when you’re not there.
Real-Time Smartphone Alerts
Get instant notifications the moment unusual activity is detected. No more discovering damage after the fact or waiting for a water bill to spike.
Minor and Major Leak Detection
The system detects leaks across a range of severity levels — from a slow dripping joint through to a full burst pipe — and responds according to your configured preferences.
Smart Home Integration
Leak SmartShield™ integrates with modern home automation platforms, giving you greater control and visibility over your property’s water supply.
Water Usage Monitoring
Track daily household water consumption, identify wasteful usage patterns and stay on top of rising water costs.
Why Central Coast Homes Need This
The Central Coast’s unique environment creates ideal conditions for plumbing failures. Our team sees the results regularly:
- Ageing flexi hoses — one of the leading causes of sudden, catastrophic water damage across Gosford, Terrigal, Wyong and surrounds. Most should be replaced every 5–10 years.
- Coastal corrosion — salt air accelerates deterioration of fittings and pipework, particularly in beachside suburbs like Avoca, Umina, Terrigal and Ettalong.
- Holiday and investment properties — unoccupied homes are the highest risk. A leak with no one home for weeks can be catastrophic.
- Older housing stock — much of the Central Coast’s residential housing is ageing, with original copper or PVC pipework that is increasingly prone to failure.
Our Installation Process
Getting Leak SmartShield™ installed is straightforward. Here’s how it works:
1. Property Assessment
One of our licensed plumbers visits your property to assess suitability, confirm Wi-Fi and power availability at the installation point, and provide a clear, upfront quote.
2. Professional Installation
The Phyn Protect smart valve is installed on your main water line to Australian plumbing standards by our licensed team.
3. System Configuration
We configure the system and set up the smartphone app for your property, including alert preferences and automatic shut-off thresholds.
4. Walkthrough
We walk you through how to use the monitoring dashboard, read alerts and adjust settings — so you’re confident and in control from day one.
5. Ongoing Support
Backed by Thoroughgood’s quality workmanship guarantee and available for any follow-up questions or support needs.
Frequently Asked Questions
How does Leak SmartShield™ detect leaks?
It monitors water flow, pressure and temperature on your main line 24/7. AI technology flags unusual patterns — including slow hidden leaks behind walls or under slabs — and alerts you via smartphone before they cause serious damage.
Can it automatically shut off my water?
Yes. In the event of abnormally high water flow, the system can automatically isolate your home’s water supply. This is configurable through the app based on your preferences.
Do I need Wi-Fi?
Yes. Leak SmartShield™ requires a Wi-Fi connection and a power outlet at the installation location. Your installer will confirm suitability at the property assessment.
Where exactly is it installed?
The Phyn Protect smart valve is installed on your home’s main water line — typically at the meter or main shut-off — giving it visibility over your entire plumbing system from one point.
Can it detect slow or hidden leaks?
Yes — this is one of its key advantages. AI-powered monitoring detects subtle changes in water behaviour that indicate slow or concealed leaks, including drips behind walls, under slabs or within fixtures, well before they become visible.
Is Leak SmartShield™ available on the Central Coast?
Yes. Thoroughgood Professional Plumbing is an accredited Leak SmartShield™ installer serving the entire Central Coast — Gosford, Terrigal, Avoca, Umina, Woy Woy, Ettalong, Bateau Bay, Wyong, The Entrance, Tuggerah, Erina and surrounds.
How much does it cost?
Installation costs depend on your property’s configuration. We provide free, no-obligation quotes. Contact us to arrange a property assessment.
Does it work with smart home systems?
Yes. Leak SmartShield™ integrates with modern home automation platforms for greater visibility and control over your water supply.
Central Coast’s Accredited Leak SmartShield™ Installer
Thoroughgood Professional Plumbing is among the first plumbing companies in NSW to offer Leak SmartShield™ supply and installation. Our licensed team will assess your property, install the system to Australian standards and have you protected and confident from day one.
Serving Gosford, Terrigal, Avoca, Umina Beach, Woy Woy, Ettalong, Bateau Bay, Wyong, The Entrance, Tuggerah, Erina and all surrounding Central Coast suburbs.
Protect your home before a leak becomes a disaster.
Why Choose Thoroughgood Plumbing?
- Fully licensed and insured — all work to Australian standards
- Third-generation Central Coast plumbing business, serving the region since the 1950s
- Accredited Leak SmartShield™ by Caroma installer
- 24/7 emergency plumbing across the entire Central Coast
- Free, no-obligation quotes on all work
- Quality workmanship guarantee