1. Introduction

Thoroughgood Professional Plumbing Services Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website: https://thoroughgoodplumbing.com.au/

By using our website or providing your information, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Phone number
  • Email address
  • Address
  • Any information you include in enquiry forms or messenger apps

We may also collect non-personal information automatically when you visit our website, such as:

  • IP address
  • Browser type and device information
  • Pages visited and usage data

This type of data is commonly collected by websites to improve performance and user experience.

3. How We Collect Your Information

We collect your information when you:

  • Submit a contact or quote form
  • Call or email us
  • Subscribe to our newsletter
  • Interact with our customer service web chat on our website
  • Interact with our website or social media

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes
  • Assist with booked jobs
  • Communicate with you about your plumbing repairs and requirements
  • Improve our website and services
  • Send you updates, news and promotions, or our monthly newsletter (if you opt in)

We only collect information necessary to provide our services and improve your experience.

5. Marketing & Communications

If you opt in, we may use your contact details to send:

  • Monthly newsletters
  • Service updates
  • Promotions or special offers

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

6. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

  • Third-party platform and API providers used to operate our website and business (such as booking systems, CRM platforms, payment processors, analytics tools, and communication services)
  • Service providers or contractors who help us operate our business
  • Legal or regulatory authorities if required by law

7. Third-Party Services, APIs & Data Sharing

Thoroughgood Professional Plumbing Services Pty Ltd uses trusted third-party service providers, application programming interfaces (APIs), and data-capturing tools to operate our website and run our business. These platforms may collect, receive, or process your personal information as part of delivering services to us.

The categories of third-party services we use include:

  • Website hosting and maintenance
  • Customer relationship management (CRM) systems
  • Email marketing and newsletter distribution
  • Online advertising, remarketing, and analytics platforms (e.g. Google Analytics, Google Ads, Meta advertising tools)
  • Online booking, scheduling, and job management systems
  • Payment processing and invoicing platforms
  • Live chat, web chat, and customer communications tools
  • Social media integration and review management platforms

As a result, your personal information may be stored or processed by these third-party providers, including on secure servers located in Australia or overseas (including in the United States).

Overseas disclosure (APP 8): Where your personal information is disclosed to overseas recipients (for example, platforms such as Google or Meta that operate servers outside Australia), we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. We only share information that is necessary for them to perform their services, and we require them to maintain appropriate security and confidentiality measures.

Note: We do not sell your personal information to any third party. Any sharing with third-party platforms is solely for the purpose of operating our website and delivering our services to you.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

9. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

  • Understand how visitors use our site
  • Improve functionality and performance
  • Deliver relevant advertising (including via platforms such as Google and Meta)

These tools may set cookies that track your browsing activity across other websites. You can disable cookies through your browser settings, though this may affect your experience on our site.

10. Access & Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if your information is inaccurate

To do so, please contact us using the details below.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Thoroughgood Professional Plumbing Services Pty Ltd

Call: 0439 205 289
Email: info@tpps.com.au
Mail: PO Box 5034 Erina Fair 2250

This policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs 1, 5, 6, 7, 8). Thoroughgood Professional Plumbing Services Pty Ltd is a private sector entity operating in NSW, Australia.